Frequently asked questions
Are your products authentic?
Absolutely! We guarantee 100% authenticity for all of our products. We source them directly from POPMART.
Do you restock sold-out items?
Restocks depend on product availability and demand. Subscribe to our newsletter or follow us on social media for updates on restocks.
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of purchase. Please contact us as soon as possible if you need to make changes.
Do you accept returns?
Due to the nature of blind boxes, we do not accept returns. However, if your item arrives damaged or defective, please contact us within 5 business days of receiving your order, and we’ll work with you to resolve the issue.
Do you ship internationally?
Yes, we offer international shipping! Shipping rates and delivery times vary depending on your location.
